Terms of Service

1. Acceptance of Terms

By accessing or using the Via Echo application and services (“Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use the Service.

2. Description of Service

Via Echo provides AI-powered coaching and connects users with human coaches. The Service includes voice-based AI coaching sessions, journaling, mood tracking, and the ability to book sessions with certified human coaches.

3. Important Disclaimer

Via Echo is not a substitute for professional mental health care. Our coaching services (both AI and human) are designed for personal development, self-reflection, and goal-oriented coaching. They are not therapy, counseling, or medical treatment.

If you are experiencing a mental health crisis, please contact your local emergency services or a mental health professional immediately.

4. Account Registration

To use the Service, you must create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You must be at least 16 years old to use the Service.

5. Subscriptions & Payments

Via Echo offers free trial and paid subscription plans. Subscriptions are managed through the Apple App Store. By subscribing, you agree to the pricing and payment terms presented at the time of purchase.

• Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current period.
• You can manage and cancel subscriptions through your App Store account settings.
• Refunds are handled according to Apple's refund policy.

6. AI Coaching

The AI coaching feature uses artificial intelligence to facilitate coaching conversations. While built on professional coaching methodology, AI responses are generated by machine learning models and should not be treated as professional advice. The AI coach does not have emotions, lived experience, or the ability to fully understand your unique situation.

7. Human Coaching

Human coaches available through Via Echo are independent professionals. While we verify their credentials, the coaching relationship is between you and the coach. Via Echo facilitates the connection but is not responsible for the content or outcome of human coaching sessions.

8. User Conduct

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to reverse engineer or extract the AI models
• Share your account with others
• Use the Service to harass or harm others
• Upload malicious content or attempt to compromise the Service

9. Intellectual Property

The Service, including its design, features, and content (excluding user-generated content), is owned by Via Echo. You retain ownership of your journal entries, session transcripts, and other content you create through the Service.

10. Limitation of Liability

To the maximum extent permitted by law, Via Echo shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the Service. Our total liability shall not exceed the amount you paid for the Service in the 12 months preceding the claim.

11. Termination

We may terminate or suspend your account at any time for violation of these Terms. You may delete your account and all associated data at any time through the app settings.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes through the app or email. Continued use of the Service after changes constitutes acceptance.

13. Governing Law

These Terms are governed by the laws of the European Union. Any disputes shall be resolved in the courts of the applicable jurisdiction.

14. Contact

For questions about these Terms, contact us at: viaechoinfo@gmail.com